{"id":27,"date":"2025-11-17T16:08:16","date_gmt":"2025-11-17T16:08:16","guid":{"rendered":"https:\/\/auricbuy.shop\/?page_id=27"},"modified":"2025-12-24T17:50:30","modified_gmt":"2025-12-24T17:50:30","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/auricbuy.shop\/?page_id=27","title":{"rendered":"Returns &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27\" class=\"elementor elementor-27\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bace04 e-flex e-con-boxed e-con e-parent\" data-id=\"6bace04\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f175f text-center wd-el-page-heading elementor-widget elementor-widget-wd_page_heading\" data-id=\"c6f175f\" data-element_type=\"widget\" data-widget_type=\"wd_page_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"entry-title title\">Returns &amp; Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c38df2 elementor-widget elementor-widget-wd_text_block\" data-id=\"3c38df2\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>At Auricbuy, we want every customer to shop with confidence, knowing that if anything goes wrong, our return and refund process is simple, transparent, and clearly explained. This policy outlines the conditions for returns, how refunds are issued, and the responsibilities of both the customer and Auricbuy.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b200b49 elementor-widget elementor-widget-heading\" data-id=\"b200b49\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return Window:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bb98d4 elementor-widget elementor-widget-wd_text_block\" data-id=\"0bb98d4\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Customers have <strong data-start=\"584\" data-end=\"604\">30 calendar days<\/strong> from the date of delivery to request a return.<br data-start=\"651\" data-end=\"654\" \/>Requests made after this period will not be accepted.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d232421 elementor-widget elementor-widget-heading\" data-id=\"d232421\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return Process:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55652d4 elementor-widget elementor-widget-wd_text_block\" data-id=\"55652d4\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3 data-start=\"738\" data-end=\"760\"><strong data-start=\"742\" data-end=\"760\">1. Contact Us:<\/strong><\/h3><p data-start=\"761\" data-end=\"968\">Customers must reach out within <strong data-start=\"793\" data-end=\"808\">24\u201348 hours<\/strong> of receiving the item to initiate a return.<br data-start=\"852\" data-end=\"855\" \/>Clear photos of the product must be provided to verify eligibility (damage, defects, or incorrect item received).<\/p><h3 data-start=\"970\" data-end=\"994\"><strong data-start=\"974\" data-end=\"994\">2. Return Label:<\/strong><\/h3><p data-start=\"995\" data-end=\"1055\">A prepaid return label is the <strong data-start=\"1025\" data-end=\"1054\">customer\u2019s responsibility<\/strong>.<\/p><h3 data-start=\"1057\" data-end=\"1084\"><strong data-start=\"1061\" data-end=\"1084\">3. Return Approval:<\/strong><\/h3><p data-start=\"1085\" data-end=\"1190\">Once approved, the customer must pack the item securely and ship it back using the provided return label.<\/p><h3 data-start=\"1192\" data-end=\"1219\"><strong data-start=\"1196\" data-end=\"1219\">4. Processing Time:<\/strong><\/h3><p data-start=\"1220\" data-end=\"1356\">Returned items are inspected upon arrival.<br data-start=\"1262\" data-end=\"1265\" \/>Refunds are issued within <strong data-start=\"1291\" data-end=\"1310\">7 business days<\/strong> after Auricbuy receives the returned package.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb5379 elementor-widget elementor-widget-heading\" data-id=\"ffb5379\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return Shipping Costs:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cda1f8 elementor-widget elementor-widget-wd_text_block\" data-id=\"9cda1f8\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li data-start=\"1394\" data-end=\"1573\"><p data-start=\"1396\" data-end=\"1573\">If the issue is Auricbuy\u2019s responsibility (defective item, wrong product shipped, item damaged before reaching the customer), <strong data-start=\"1522\" data-end=\"1570\">Auricbuy will cover the return shipping cost<\/strong>.<\/p><\/li><li data-start=\"1574\" data-end=\"1743\"><p data-start=\"1576\" data-end=\"1743\">If the issue is the customer\u2019s responsibility (change of mind, incorrect order, damage after delivery), a <strong data-start=\"1682\" data-end=\"1709\">$30 return shipping fee<\/strong> will be deducted from the refund.<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-464a04c elementor-widget elementor-widget-heading\" data-id=\"464a04c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund Method:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94963ab elementor-widget elementor-widget-wd_text_block\" data-id=\"94963ab\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Refunds are issued to the <strong data-start=\"1798\" data-end=\"1825\">original payment method<\/strong> used during checkout.<br data-start=\"1847\" data-end=\"1850\" \/>Banks or payment providers may require additional time for the amount to reflect in the customer\u2019s account.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edac0c8 elementor-widget elementor-widget-heading\" data-id=\"edac0c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Situations:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae04554 elementor-widget elementor-widget-wd_text_block\" data-id=\"ae04554\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1998\" data-end=\"2054\">Returns will <strong data-start=\"2011\" data-end=\"2018\">not<\/strong> be accepted in the following cases:<\/p><ul data-start=\"2056\" data-end=\"2275\"><li data-start=\"2056\" data-end=\"2101\"><p data-start=\"2058\" data-end=\"2101\">Missing original packaging or accessories<\/p><\/li><li data-start=\"2102\" data-end=\"2171\"><p data-start=\"2104\" data-end=\"2171\">Damage caused by misuse, mishandling, or accidents after delivery<\/p><\/li><li data-start=\"2172\" data-end=\"2221\"><p data-start=\"2174\" data-end=\"2221\">Items returned after the 30-day return period<\/p><\/li><li data-start=\"2222\" data-end=\"2275\"><p data-start=\"2224\" data-end=\"2275\">Items sent back without prior contact or approval<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a58516e elementor-widget elementor-widget-heading\" data-id=\"a58516e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exchanges:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d43785d elementor-widget elementor-widget-wd_text_block\" data-id=\"d43785d\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Auricbuy does <strong data-start=\"2314\" data-end=\"2321\">not<\/strong> offer direct exchanges.<br data-start=\"2345\" data-end=\"2348\" \/>Customers who want a different item must return the original product (if eligible) and place a new order separately.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e47676f elementor-widget elementor-widget-heading\" data-id=\"e47676f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Condition of Returned Items:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c115b17 elementor-widget elementor-widget-wd_text_block\" data-id=\"c115b17\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li data-start=\"2508\" data-end=\"2606\"><p data-start=\"2510\" data-end=\"2606\"><strong data-start=\"2510\" data-end=\"2557\">Item damaged upon delivery (courier fault):<\/strong> Eligible for return; Auricbuy covers shipping.<\/p><\/li><li data-start=\"2607\" data-end=\"2691\"><p data-start=\"2609\" data-end=\"2691\"><strong data-start=\"2609\" data-end=\"2654\">Item damaged due to customer mishandling:<\/strong> Not eligible for return or refund.<\/p><\/li><li data-start=\"2692\" data-end=\"2777\"><p data-start=\"2694\" data-end=\"2777\"><strong data-start=\"2694\" data-end=\"2713\">Change of mind:<\/strong> Accepted within 30 days; return shipping cost will be deducted.<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f29df30 elementor-widget elementor-widget-heading\" data-id=\"f29df30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Responsibility:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8de1213 elementor-widget elementor-widget-wd_text_block\" data-id=\"8de1213\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"2816\" data-end=\"2842\">Customers are expected to:<\/p><ul data-start=\"2844\" data-end=\"3032\"><li data-start=\"2844\" data-end=\"2921\"><p data-start=\"2846\" data-end=\"2921\">Contact Auricbuy within the 24\u201348 hour reporting window with clear photos<\/p><\/li><li data-start=\"2922\" data-end=\"2978\"><p data-start=\"2924\" data-end=\"2978\">Ensure the item is securely packed when returning it<\/p><\/li><li data-start=\"2979\" data-end=\"3032\"><p data-start=\"2981\" data-end=\"3032\">Use the provided return label for proper tracking<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3578ac elementor-widget elementor-widget-heading\" data-id=\"a3578ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Auricbuy\u2019s Responsibility:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75fbd67 elementor-widget elementor-widget-wd_text_block\" data-id=\"75fbd67\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"3073\" data-end=\"3098\">Auricbuy is committed to:<\/p><ul data-start=\"3100\" data-end=\"3337\"><li data-start=\"3100\" data-end=\"3139\"><p data-start=\"3102\" data-end=\"3139\">Providing clear return instructions<\/p><\/li><li data-start=\"3140\" data-end=\"3203\"><p data-start=\"3142\" data-end=\"3203\">Covering return shipping costs when the issue is on our end<\/p><\/li><li data-start=\"3204\" data-end=\"3283\"><p data-start=\"3206\" data-end=\"3283\">Processing returns fairly and issuing refunds within the promised timeframe<\/p><\/li><li data-start=\"3284\" data-end=\"3337\"><p data-start=\"3286\" data-end=\"3337\">Keeping customers informed throughout the process<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa5cea1 elementor-widget elementor-widget-heading\" data-id=\"fa5cea1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions About Returns?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a427b9 elementor-widget elementor-widget-wd_text_block\" data-id=\"5a427b9\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>If you are unsure about your eligibility or need help with the return process, our customer support team is available during business hours to assist you.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d557073 elementor-widget elementor-widget-wd_text_block\" data-id=\"d557073\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>Business Information:<\/strong><\/p><p><strong>Business Name:&nbsp;<\/strong>Auricbuy<br><strong>Business Hours:&nbsp;<\/strong>Monday \u2013 Friday, 9:00 AM \u2013 5:00 PM (GMT-05:00)<br><strong>Business Email:<\/strong>&nbsp;<a href=\"mailto:info@auricbuy.shop\">info@auricbuy.shop<\/a><br><strong>Business Address:<\/strong>&nbsp;<a href=\"https:\/\/maps.app.goo.gl\/Hr7MtNAtPhV5ccMS9\">2917 Tarpon Dr, League City, Texas 77573, United States<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refund Policy At Auricbuy, we want every customer to shop with confidence, knowing that if anything goes wrong,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/auricbuy.shop\/index.php?rest_route=\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auricbuy.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auricbuy.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auricbuy.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auricbuy.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=27"}],"version-history":[{"count":5,"href":"https:\/\/auricbuy.shop\/index.php?rest_route=\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":786,"href":"https:\/\/auricbuy.shop\/index.php?rest_route=\/wp\/v2\/pages\/27\/revisions\/786"}],"wp:attachment":[{"href":"https:\/\/auricbuy.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}