Contact Us

At Auricbuy, customer support is a core part of our service. We understand that online shopping requires trust and clarity, which is why we maintain open and reliable communication channels to assist our customers at every step.

Whether you need product details, order updates, clarification on policies, or help after your purchase, our support team is always ready to provide accurate and timely assistance.

How You Can Reach Us?

By Email:

You can email us with any questions, concerns, or feedback.
This method is ideal for detailed queries or situations where supporting information (such as screenshots or order details) is needed.
Our team reviews each message carefully to provide a complete and helpful response.

By Mail:

Official correspondence may be sent to our registered business address.
Although this method may take longer, it will be handled with the same professionalism and attention as all other inquiries.

Support Hours:

Our customer service team is available during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM (GMT-05:00)
Closed: Weekends and official public holidays

Messages sent outside business hours will be reviewed on the next working day.

Response Commitment:

We aim to reply to all customer inquiries within 24–48 business hours.
For more complex issues that require additional review, we will keep you updated with progress and expected timelines.

Typical Support Requests:

Customers commonly contact us for:

  • Pre-purchase product questions

  • Order updates and delivery tracking

  • Assistance with returns or refunds according to our policy

  • Clarification of shipping timelines or charges

  • General feedback regarding our website or services

Regardless of the reason, every message is important to us and is handled with care and professionalism.

Our Standards:

When reaching out to Auricbuy, you can expect:

  • Respectful and courteous communication

  • Clear, transparent information aligned with our policies

  • Fair, customer-focused solutions

  • Professional handling of requests without unnecessary delays

We value every interaction and consider each inquiry an opportunity to enhance our service.

Business Information:

Business Name: Auricbuy
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: info@auricbuy.shop
Business Address: 2917 Tarpon Dr, League City Texas 77573, United States